Cancel & Rebook for free
You have booked your trip and now your boss is not giving you the time off? We are happy to offer you our help with cancelling or rebooking the holiday! Up until a certain time we can amend or cancel bookings for free. For more details, please see the following information.
Free Cancellation
Within 5 days from placing the booking, you have the possibility to cancel the holiday for free, provided the trip is still more than 6 weeks (42 days) away. This possibility is offered once per customer or group, and only if the holiday has not already been rebooked.
Should the holiday commence within less than 6 weeks (from the 41st day before travel), cancellation fees apply as per section 4 a. of our General Terms and Conditions.
Free Booking Amendment
If you would like to amend your booking to another hotel or another travel date, this is possible free of charge up to 6 weeks (42 days) before the start of the trip, provided the desired alternative is available and neither the length of stay nor the number of travellers is reduced. The current price of the new trip applies. Last-Minute & More or promotional discounts cannot be taken into account.
Should the holiday commence within less than 6 weeks (from the 41st day before travel), amendment fees apply as per section 5 a. in our General Terms and Conditions.
Flex-Option: Cancellation and rebooking at even shorter notice up to 32 or 16 days prior to arrival
The majority of our holidays can be booked with a Flex-Option, which allows you to cancel your booking or individual rooms one-time free of charge or to rebook at current prices, up to 32 or even 16 days before arrival.Here you can find all information about our Flex-Option.
You can cancel your booking in your personal My SnowTrex Customer-Login, where you can also see your current cancellation costs.
To inquire about conditions for partial cancellations, substitutes or re-bookings, or for any other questions regarding cancellation, please email us with your booking number cancellation-uk@snowtrex.com.